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The Equation for Success & How to Solve It

by Kevin Robert Crone

November 6, 2014

The three most powerful factors of contemporary business reality are: Technology, Globalization, and an abundance of Information. These three factors hold the components of both success and failure. We have come to see they’re the pivot points of the success equation. How you use them will determine whether we’re optimally fit and globally competitive or whether we’ll fail to disruptive competition.

One fact is indisputable; if you’re not addressing these profound and influential realities affecting us all, you will be out of business.

Every day at Dale Carnegie, we’re blessed with the opportunity to have in-depth conversations, conduct research with, experiment with, and learn from Canada’s leading benchmark companies. Together we’re on a journey to find the shortest and surest route to accelerated growth, profit, and prosperity.

For a year now, we’ve been conducting in-depth interviews with Canada’s top thought leaders and practitioners sharing insights and research. We’ve been able to share some of it with you through our Accelerated Talent Development videos, articles, discussions and events.

It’s been a journey that has provided us with an in-depth look at the best practices and the most vexing and challenging concerns of our leading organizations.

It’s honed our belief that the answer is standing right in front of us in the remarkable people that have already built our companies. The one word answer is our “workforce”. However extracting the answer is like extracting gold from a gold mine – it takes a lot of work.

To succeed, we need to: attract, recruit, hire, on board, motivate, train, inspire, recognize empower and reward our workforce better than we ever have.

As we work with Canada’s top leaders, the following six themes surface time and again, whether they are in a leading bank, provided professional services to Fortune 500 companies, created futuristic products, led a major retail chain or built a team to compassionately take care of our parents and grandparents when they most needed our help.
1. Attract, Assess and Recruit outstanding people. We need to build our employee brand to attract the very best. Assess them for passion, skill and aptitude, and recruit them by promising them recognition, advancement, respect and rewards.

2. Build a culture of innovation, collaboration, service and intentionality. To achieve our goals, our employees need to be a team that is very clear on its values and purpose, and is dedicated to helping each other diligently and creatively to serve our customers.

3. Practice Every Day Leadership. We need to lead every day, not just when we think we are inspired but every day. To do this, we don’t need to be super heroes, instead we need to truly have all our stakeholders interests at heart: employees, customers, shareholders, suppliers and the community we live in.

4. Practice Honest and Open Transparency. We need to be honest with ourselves and our employees, and be willing to have tough conversations that enable people to see their strengths and weaknesses, and be positively motivated to be their best self. Empathetic transparency builds trust. We cannot have a double standard of entitlement or sit in judgment – instead we need to treat people openly and honestly, and stand in service of our people.

5. Be Grateful. It is our employees and customers that bring success to our companies and create the well being of our organizations.

6. Give Value. Every employee and customer wants to be respected and valued. We owe it to them, and it’s how we’ll ignite employees, make them happy, and have them deliver their best, even under the most trying of circumstances.

The following have generously shared their insights, to name just a few. Click here to hear them in their own words.

John Zettler, HR expert with 15 years of human resource experience, stresses the importance of a caring style of leader, where team members aspirations and dreams are given as much attention as the company’s fiscal or project goals.

Glem Dias, respected talent strategist working with some of our largest workforces, talks about how a Personal Development Plan for each person in the workforce is critical to both the individual’s and the organization’s performance and success.

Scott Evans, Deputy General Manager at Edelman, a global PR firm with over 4,800 employees worldwide and revenues of more than $ 500 million, speaks to the practical steps they take in recognition of the importance of their employees – who are ultimately their product.

Mike Harwood, Human Resources Director, at Harley Davidson Canada, shares his vision on matching their corporation and culture to their brand values of “rebelliousness” and how this generates exceptional performance for a luxury product in a down economy.

Vera Asanin, President and Publisher of Your Workplace, talks to “the four profound realities” that will determine our future for the next fifty years.

Salim Tejas, Managing Director of Information, Communication and Technology Practice at MaRS, discusses how they use their innovative concept of casual collisions to generate new ideas that enable the 600 entrepreneurial companies they work most closely with to succeed on a world stage.

Mary Grace Truchan, Manager, Learning & Development at Ellis Don, speaks about how taking care of the employee takes care of everything else.

Stacy Parker, Managing Director at the Bly Ivy Group, shares her insights on the reality of employee branding and how when done right, it goes much deeper than a recruitment strategy.

Estela Vazquez Perez, Manager of Employer Branding at RBC, provides the 3 keys to great employee branding and explains how an engaging culture can dramatically reduce company costs and significantly improve employee performance even in an enterprise as large and diverse as RBC.
If you want to improve your team’s performance or your personal leadership skills, please give me a call: 905.826.7300 x 328 and we can chat.
If you would like to hear the Insights of Canada’s top leaders in Talent Development click here and every two weeks we’ll send you their insights in their own words.


Best Success!

Kevin R. Crone, President, Dale Carnegie Training®
Founder of Accelerated Talent Development, Performance and Profits
Contact me at 905-826-7300 x 328 or krcrone@dalecarnegie.ca


Dale Carnegie Resources

Professional growth doesn’t just happen. It has to be: allowed, inspired, nurtured and rewarded. How much time and effort are we putting in as leaders to create this environment?

Learn more by downloading, “How Leaders Grow Today“.



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