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Part I: 25 Thoughts About Business, Selling and Success

by Kevin D. Crone

February 29, 2016
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…that make up a philosophy

These thoughts are from my experience with coaching executives, teams and from research I’ve done.

1) Every Friday afternoon write down what clients say they need and why (their motives). Keep a file or journal on both. You may learn how to sell and market better in today’s tougher marketplace. I once invested five weeks into visiting clients to learn their business needs and challenges. I filled an entire book which resulted in change for my business and me.

2) “What do I do to get more sales?” is the only conversation you should have in your head. The rest is fill and not important. The second question is “How do I help my customers with their business?”

3) To get big, complex sales, use bold attention-getters to get in front of prospects. Stay on conversation. Don’t get dragged into talking about you and your products. (You do you know!)

4) Tactfulness is always important, but don’t let it get in the way of getting a salesforce to be bold and aggressive. No one can hear you today! Who in your organization could lead a research project to get data that helps you be bolder?

5) A leader works differently. They’re trying to get the team engaged in the same song like the one in your head you hum over and over. It’s about asking questions on behalf of your improved offering, business strategy and story to the market. Get people interested in dialogues. They won’t do this on their own because they have work to do.

6) You can’t differentiate your business with commoditized product language. Businesses have to tell a different story to be seen as different. Improve the offering, keep your brand promise. Now, that’s different.

7) Work with clients to help them improve their business and, if you pay attention, it will rub off on yours. It doesn’t start with fixing yours. Work with others you scope out and care about. It’s not a level playing field. If you’re a small business person, people are trying to put you out of business. Keep expanding the list of people you care about. Keep in touch. Keep showing you care. Small business people are going to heaven.

8) Companies that are too big try to bluff you out. You can sell them. Just get to know their business – not yours.

9) You can’t change a marketing offering and sales problem with a technical solution. Sometimes I wonder if people realize they’re doing that. For example, fixing CRM, a sales process, etc. I think they don’t talk to enough customers or are scared of rejection or looking bad. Anything but listening to a customer and rethinking what they’re doing.

10) Being in the middle means mediocrity, not safety. Stand up to your market. Let people know you’re helping them with specific issues. Looking good is no measure of health. Being good is.

11) Passion is no substitute for planning. Passion alone can make you poor. Figure out where you need to go, compare it to current reality, and act on prioritized actions. Period.

12) You haven’t experienced anything until you have stayed awake late at night wondering if you’re going to make the next payroll. It sure takes care of focus and entitlement issues. If the real world doesn’t make you productive and innovative, nothing will.

13) Any direction is a good one if you don’t know where you’re going. You have to answer over and over why are you in business? How do you change customer’s lives? What is the game of business you’re creating that’s worth playing even if you often fail a lot? What are the rules? Put 2% of your time into thinking and 98% into acting on your thoughts.

I ask questions over and over that people won’t take time to answer. I realize that. I’m a business coach, but you have to answer them because you’re accountable for your business success and your part in it. Find someone like me to make you answer them. I do this with business teams and, if done right, they do get over themselves, their rich past, their biases and made-up stories, and actually allow themselves to have authentic thoughts, not just ones from the past or about something they read.

Next week, in Part II, I will reveal the next twelve thoughts on business, selling and success.

Kevin D. Crone
Chairman
Dale Carnegie Business Group
kdcrone@dalecarnegie.ca
(905) 826-7300 / 1-800-361-2032
www.dalecarnegie.ca

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