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Your Customers Voice

Your Customers Voice is Where you Test your Direction

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For many years, I conducted listening meetings at a terrific organization that wanted to grow despite their changing and competitive marketplace. Who did we listen to? First, it was the executive team who had to see the reality about what was going on. As I found out years ago in doing this work, reality is an acquired taste. They listened to each other, examined some research, and, in the end, ...

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Are you going to keep up

Are You Going to Keep Up?

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Political turmoil in the world? Yup.  Brexit, Trump, Le Pen…. Where did all that come from? What pushed people to go for dramatic change? Business turmoil? Yup. Globalization , acceleration in technology and its addition to practically every product, the innovation and dominance of data management which is driving marketing and business decisions. And, if you think machines are smart, just ...

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Living with Problems

Why is it we live with problems?

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It sure is easier to diagnose a life or business problem when it isn’t yours. Why? Well, when you’re in the middle of it, all your emotions and sometimes the ‘can’t win no matter what you do worries’ take over. It’s hard being objective. There are always consequences to every action or the lack of action. The fear of the downside wins too often.  Or, we ...

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Contantly Learning

How come we constantly need to be learning?

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Why is it that we constantly need to be learning, reading, listening to speakers, or taking coaching and training on principles of success to improve our performance? Let’s look at some possible reasons why it’s important to constantly grow and why we sometimes don’t. Why constant learning? Haven’t we heard most of these principles before? Didn’t we understand them ...

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decline-incline

How Amazon’s CEO Defends Against the Natural Decline

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Let’s look at how Jeff Bezos and Amazon does it. He addresses what’s needed to grow by stating every year in his annual shareholders letter since 1997 that it’s day one for the Internet and Amazon. As a result, his company reinvests its sales juggernaut into ventures such as Amazon studios, cloud computing, enhanced logistics and now it’s popular Amazon Echo. All those ...

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Compete to win

How are you going to compete to win?

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It’s time to compete – win and achieve what you want for your business. A desired future is something that can’t be managed, predicted, or just wished or waited for. It’s created from re-thinking your market and business, creating a new business strategy and turning it into action and then into reality . Unfortunately, what we know can keep us away from learning what we ...

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See What is in Front of Us

Can we See What is Right in Front of Us?

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In a culture of distraction, most of it self-imposed, we struggle to see what’s right in front of us.  I was at a Blue Jay baseball game with my son, sitting next to some people who all had their heads down fiddling with their devices while the most exciting play of the game happened. Not one of them saw it!  At the airport I watched two young parents intensely engaged with their devices ...

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Listening

How to Achieve Success… Just by Listening

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One morning on Fort Myers Beach, Jack, a successful Michigan businessman, stopped by in his Maserati to ask if I wanted to go out on his very big boat fishing in the Gulf of Mexico. Instead of fishing, we started talking about success – his ups and downs and how he blew away competition and worked hard to build his business. He worried out loud that he doesn’t think his managers and ...

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Thoughts about business selling and success

25 Thoughts About Business, Selling and Success. . . that make up a philosophy (Part II)

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In last week’s Monday Morning Mentor, I reviewed the first 13 of 25 thoughts based on my experience coaching executives and teams.  I will now continue with the following 12 thoughts. 14) In about 118 seconds you are tuned out. You need to say things that get and keep attention and ultimately solve your customer’s problems, then you will be heard. 15) A brand is just a promise made ...

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Thoughts about business selling and success

25 Thoughts About Business, Selling and Success. . . that make up a philosophy (Part I)

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The following thoughts come from research that I’ve done, and from my experience coaching executives and teams. 1) Every Friday afternoon write down what clients say they need and why (their motives). Keep a file or journal on both. You may learn how to sell and market better in today’s tougher marketplace. I once invested five weeks into visiting clients to learn their business needs ...

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Insights_Valuable

3 Insights to Help you Determine what Makes you More Valuable

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  You are normal if you are standing up for your success and happiness more than anyone else’s, even your organization ‘s. As a matter of fact, research says only 35% of Canadians are engaged in their company. Their hearts and minds aren’t in it. The opportunity, then, to getting ahead is to become more engaged and valuable to your company and the marketplace. If you do, ...

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love your job

Do the Work You Love to Do

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After almost 20 years of slugging away in my career I finally decided to stop just taking jobs for the sake of taking jobs and, instead, find something that I could honestly say I was passionate about. As I tell my friends today, I now get to do what I love which is to help people fulfill their goals and aspirations. If I told you that, according to a Deloitte study, 80% of people don’t ...

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