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Ask yourself this: Who’s influencing you?

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When I was 28 years old, Dale Carnegie and Associates, especially the General Manager, big John Cooper, approved my purchase of the Ontario franchise. I was excited and within a couple of weeks, I attended my first owners meeting in Chicago. There was plenty on the agenda but I was more interested in seeking out the top four franchisees in the world and asking for, and receiving, mentoring on ...

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5 principles you could work on to entrench the habit of being happy

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Well of course, but you and I have to work at it.      I was reminded of that principle this Monday when I was thinking and concerning over a few important people in my life. A couple of them are addicted to too much smoking, drinking, bad money habits and/or bad eating. You wonder why they don’t listen to their Doctor or take advice from experts. Today there is so much information and help ...

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Here’s how you can be valuable and relevant

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How did you attract and court that special someone in your life? How do you work on your relationship now? They are the same principles you need to apply to business in order to attract and keep customers to grow your business. First: You have to get noticed. Perhaps it’s time to do some online dating to be seen and to look good. How about posting some pictures online of yourself on Instagram ...

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Tips on how you can keep good customers

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This mentor is about keeping good customers and getting repeat business. Technology has helped in ways to thank customers. This often comes in the form of an online thank you usually followed by a pitch of a similar product, and/or asking for a survey to ask if your needs were met. Although this is good, it sometimes feels impersonal. So what are some other simple ways to ensure you grow your ...

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The unrecognized reason why executing a strategy is stopped cold

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She was sitting in a cowered position hoping I wouldn’t ask her a question, let alone demonstrate the behaviours we were working on. I thought “How does she do the job now or what we (the client) are asking her to do in the future?” This is a common occurrence in a training or business meeting for anyone trying to get employees to adapt to what’s required in their business. Changes are ...

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How to overcome stress and worry

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Just a few years ago was the passing of Robin Williams. It was sad because so many people have been touched by his genius. He made you laugh, cry, and think. I loved “Dead Poet’s Society”. He was a child at heart. You just knew he was a terrific guy. How can anyone get in such a black hole that they can’t see a way out? I don’t profess to know anything about depression, so it’s a ...

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This could be your ticket to success!

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Lately I’ve been thinking again about what it takes to be successful. This topic has taken up my thoughts since 1964 when I was one of those who picked up the ball to keep Dale Carnegie’s vision alive in Canada after his death. Dale created a vision for me and millions of others that I could succeed in life despite any perceived drawbacks . He actually proved to us that we could feel more ...

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How to make sense of life… Even in business.

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Sometimes it’s tough to make sense of life, especially in business. People – all of us, often experience struggling times. Our childhoods aren’t perfect. Our college or university period can be stressful. Getting married, raising kids, worrying about kids and money, keeping relationships strong – all of it is taxing and it can shape how we see the world. We can become consumed by ...

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What can listening do for you?

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I once conducted listening meetings at a terrific organization that wanted to grow despite their changing and competitive marketplace. Who did we listen to? First, it was the executive team who had to see the reality about what was going on. As I found out years ago in doing this work, reality is an acquired taste. They listened to each other, examined some research, and, in the end, had to align ...

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What makes the difference in turning on a sales team to exceptional growth?

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According to our research and work we do for sales organizations, it’s the competence of the sales manager. If you want to execute a new go-to-market strategy that adds more value to customers in every sales interaction, whether or not it gets executed is due to the leadership and coaching that comes from a reinvented sales manager 62% of the time. The normal sales managers ‘carrot and ...

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Monday Morning Mentor – There’s no better time to take action than now!

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I wrote to an effective ownership team that it’s time to QUICKLY get to a new picture of what they want to achieve: a compelling, unique offering, profit, organizational setup (who does what), a plan to fit people to the set up and offering, a plan to engage and develop the people and equip them for success. This should not take a lot of time. I have literally experienced writing these things ...

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25 Thoughts Surrounding Business, Selling & Success – Part 2

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In last week’s Monday Morning Mentor, I reviewed the first 13 of 25 thoughts based on my experience coaching executives and teams. I will now continue with the following 12 thoughts. 14) In about 118 seconds you are tuned out. You need to say things that get and keep attention and ultimately solve your customer’s problems, then you will be heard. 15) A brand is just a promise made and kept ...

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