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Ticket to SuccessTicket to Success

This Could Be Your Ticket to Success

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Lately I’ve been thinking again about what it takes to be successful. This topic has taken up my thoughts since 1964 when I was one of those who picked up the ball to keep Dale Carnegie’s vision alive in Canada after his death. Dale created a vision for me and millions of others that I …

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Why is Change so DifficultWhy is Change so Difficult

Why is Change so Difficult?

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I’ve worked with a handful of companies to improve their sales results. I wish it was as simple as teaching new sales techniques. It’s a structural issue. According to one of my brilliant old mentors, Robert Fritz, everything has a structure and design that causes the behaviours we …

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Positive Work EnvironmentPositive Work Environment

This is What a Work Environment Should Look Like…

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I just talked to a retired, former employee of mine who told me that I always cared about my team, as much as I wanted business results. I thought about that. Yes, I feel that’s correct but from my perspective, it wasn’t always easy to do.
When I was 21 and new in the Dale Carnegie …

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Business or IndiBusiness or Indi

Are your Employees Acting for the Business or Themselves?

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Improving a business sometimes feels like an impossible task. Why don’t some groups take the actions necessary that will improve the business? I remember working with a team that was trying to increase their revenues and it became clear that the management and individuals involved had …

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Tips for Growing a Professional FirmTips for Growing a Professional Firm

Tips for Growing a Professional Firm

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Do you have a seller/doer model at your firm? There are about 50,000 small firms in Canada that do. After investing five to seven years educating to become an engineer, CA, or lawyer and depending on math, the numbers and equations, the majority of new hires go through many transitions before they …

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Important MessagesImportant Messages

Don’t Miss the Important Messages

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I just watched a series of episodes done by medical doctors on the truth about cancer. My wife emailed it to me from Florida. She was so excited about what she learned about our health from watching it, that she tried to get me to promise to watch. I really didn’t want to. I’ve watched …

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Unlock Mental SuccessUnlock Mental Success

How to Unlock your Mental Side of Success

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As a Canadian, it’s hard not to compare (to some degree) success in hockey, with success in business and life, even though it’s different. So, let’s look at what so many said about “Sid the Kid Crosby”, after he won the Conn Smythe award for being the best player in …

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The Truth About External Reliability Honesty Always Is The Best Policy! (Honestly.)

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What exactly is External Reliability?  In contrast to a leader with Internal Reliability (someone who is consistently true to thine own principles and beliefs; true to “Thine own self”), leaders with External Reliability are honest and trustworthy to others.  While it’s important to hold …

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Appreciation and Recognition: The Dos and the Don’ts

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Not all employee recognition programs are created equal.  So when you’re trying to develop the most effective program for your company, here are some important things to consider:

Be inclusive. Too often employee recognition is geared toward the direct revenue producers within the …

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Leaders with Internal Reliability: Trusted Mentors = Monkey See; Monkey Do!

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Leaders with Internal Reliability are ideally suited for the multi-faceted role of mentor, trusted adviser, and coach.  Because they are consistently true to their ethically sound beliefs and principles, they make exemplary role models in the workplace. Interestingly, in research conducted …

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8 Most Important Entrepreneurial Skills8 Most Important Entrepreneurial Skills

Here are the Eight Most Important Entrepreneurial Skills

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Whether you’re a business owner, a future one, or work for one, what are the skills you need to constantly develop to succeed?
I mean constantly succeed, because for some reason, we tend to stop growing at the things that got us there. Our motives change (usually money or ego), we get …

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Your Customers VoiceYour Customers Voice

Your Customers Voice is Where you Test your Direction

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For many years, I conducted listening meetings at a terrific organization that wanted to grow despite their changing and competitive marketplace. Who did we listen to? First, it was the executive team who had to see the reality about what was going on. As I found out years ago in doing this work, …

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